Here at J.R. Hopper & Co. we are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below. Your Complaint should be sent to Brian Carlisle by email (firstname.lastname@example.org) or post (Central Chambers, Market Place, Leyburn, DL8 5BD).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review by post (Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP), phone (01722 333306) or email (email@example.com).
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through our internal complaints procedure before being submitted for an independent review.